Help and support

Yes. Carvexia shows cars from 29 European markets in one search and converts every price into your display currency so the offers are comparable. The contract of sale is between you and the seller; Carvexia is the marketplace, not a party to it. Plan for registration, transport and, where they apply, import charges — bringing a car from the EU into Switzerland means the vehicle tax and import VAT. Since 1 January 2024 there has been no customs duty on cars, though you still have to declare the import.

The seller sets the price in their own currency — we do not change that. The amount in your display currency is a conversion for orientation, so you can compare an offer from Poland with one from Germany. The conversion follows a stored reference rate and is not a guarantee; what counts is always the amount in the seller's currency.

The usual warning signs: a price well below the market, a seller pushing for advance payment or an escrow service off the platform, a car supposedly abroad that will only be delivered after payment, and photos that turn up elsewhere in a reverse image search. Never pay in advance to someone you have not met, and ask to see the registration document and the service book. You can report suspicious listings to us with “Report this listing” on the listing page.

How to spot scams

The business has given Carvexia an extract from the commercial register. That is all the mark says: Carvexia has not examined the business or its cars, and it is not a guarantee. Look the entry up yourself — in the commercial register of the country, for Switzerland on Zefix — and call a number you found yourself.

How to spot scams

A seller can show more than photos and text: the seller's statements with answers to fixed questions, the live proof with three current photos and a random code that only exists once it starts, and the photo evidence card with what could be recognised automatically in the photos. All of it comes from the seller. Carvexia has not examined the car or the papers, and none of it replaces a viewing.

Evidence on Carvexia

Every car card carries a compare icon. Up to four cars land in the comparison view, which sets price, mileage, first registration, engine and equipment against each other row by row. The selection is kept in your browser, with or without an account.

Yes. Save the search with “Save search” — you need an account for that. As long as notifications are switched on (they are when you save), you get an email with the newly listed cars that match your filters, at most one a day. In your account under “Saved searches” you can switch them off or delete the search. Without an account, use the price alert shown under an empty search result.

No. The enquiry form on the listing works without signing in; it asks for a name, an email address and your message. You only need an account once you want to save cars, save searches or list something yourself.

If you are signed in and the form carries your account's address, two emails go out: a confirmation to you and a notice to the seller with your contact details. If they reply to that mail, the reply lands in your inbox directly — we do not sit in between. Without signing in we send no email; the seller sees the enquiry in their account. Enquiries you send while signed in are in the “Enquiries” tab under “Sent”.

Yes, through the currency selector in the header. The seller's asking price is never changed and stays visible on the listing; the converted amount is a rounded approximation based on a stored reference rate. Your browser remembers the choice. If you never make one, we derive it from your time zone and language setting.

You do not have to do anything: with no country filter set, the search covers the whole inventory across Europe. The country filter narrows it down to one destination. Price limits work across all currencies because the filtering runs against a euro figure internally — a car priced in złoty falls into the same band as one priced in francs.

Yes. You can type “estate with four-wheel drive, diesel, under 120,000 kilometres” and the filters are set from it. Glance over the result afterwards: what was not recognised stays empty, and what was recognised wrongly takes one click to correct. The reading is a proposal, not an interpretation of your intent.

The seller has cut the price, and the previous one is shown beside it. It is only recorded on a reduction — an increase never appears as a cut, and going back to the old price makes the note disappear again. The search has its own filter for reduced cars.

The location box takes either a town name or a postcode. It matches on the town name and on the start of the postcode, so entering the first digits covers a whole area. A radius search in kilometres does not exist yet; to cover a surrounding area, enter the postcode ranges of the neighbouring towns one after another.

It sets the car against published listings of the same model on the platform: the middle price and the band from the tenth to the ninetieth percentile. Percentiles rather than lowest and highest, because otherwise a single typo in a price defines the whole range. The number of comparable cars behind it is shown — where that is a handful, the positioning is a hint, not a valuation.

Saved cars belong to your account and are the same on every device you are signed in on. The comparison selection lives only in the browser where you made it, needs no account, and holds up to four cars. Change browser or clear your site data and the comparison is gone; your saved cars are not.

Yes. Under an empty result there is a field for your email address, and the filters of that search come with it. You get a mail asking you to confirm the address — without that confirmation nothing happens, otherwise anyone could enter somebody else's address. Every later message carries an unsubscribe link.

There is no test-drive booking. Write to the seller through the enquiry form and offer two dates straight away — that is the quickest route to a yes. Booking through the platform exists only for garages.

No. Carvexia has no reservation, no deposit and no escrow for vehicles, and we never take money for a car. Anyone offering you that “through the platform” is not doing it through us — it is a known scam. Payment and handover are between you and the seller.

No. We have no history check; the details in a listing come from the seller. What you can do yourself: ask for the vehicle identification number in advance and compare it with the one on the car, look through the service book and the invoices for recent work, and if in doubt commission a local inspection organisation. That costs little against what an undisclosed accident repair costs.

From the seller. We match make and model against a vehicle catalogue so that “VW Golf” and “Volkswagen Golf” land in the same search. Everything else — mileage, equipment, condition, accident history — stands exactly as it was entered. The seller answers for that, not the marketplace.

In the import guides for the main destination countries. Each one names the items separately with the basis they are assessed on — weight, vehicle value, CO₂ emissions or engine capacity — and the authority whose current rate applies. We deliberately give no fixed amounts: rates change, and an out-of-date figure is worse than none, because the reader budgets with it. Plan the whole sequence in the order of weeks, not days.

Your counterparty is the seller; Carvexia is the marketplace and not a party to the contract. Buy from a commercial dealer and their statutory warranty applies under the law of their country; on a private sale it is effectively excluded in most countries. Ask a dealer to put the warranty terms in writing, and inspect before you pay rather than after.

Nothing on the marketplace: the listing looks the same, the enquiry form behaves the same, and the contract of sale is formed between you and the seller — Carvexia is never a party to it. Everything after the handshake is different. The papers are issued in the seller's language, the contract normally runs under the law of the place where you buy, the car has to come off the register there and go onto the register where you live, and depending on the pair of countries an import declaration comes on top. So plan the weeks after the purchase rather than the day of it — that is where the work and the money sit. What your destination country asks for is in the import guide at /en/auto-importieren.

The seller: the contract, the complete vehicle papers, the keys, the service records and — where their country requires it — deregistration or the export notification. You: moving the car on a valid plate with insurance to match, the customs declaration where a customs border lies between the two countries, the technical presentation where your country demands one, and the registration itself. Carvexia does none of this and acts as an intermediary at no point: we show the listing and put you in touch, and that is all of it. If you want the paperwork off your hands, hire a customs agent or an import service in the destination country — that is a contract made outside the platform.

Four things, and all four are visible in advance. The papers are not in the seller's name — either the car is not theirs to sell, or finance is still running against it. The certificate of conformity is missing, and without it registration in the destination country becomes an individual approval with an expert report. The transit plate runs out, or the insurance behind it stops at a border you still have to cross. And the technical inspection objects to something that was perfectly legal where the car came from — lighting, emissions class, a tyre size never released for your market. Have every document photographed before you commit, not at handover.

The same core data everywhere, in different places and under different field numbers: vehicle identification number, make and type, date of first registration, kerb weight and maximum permitted mass, engine data, emissions class, and the person the car is registered to. Many EU countries issue it in two parts — one stays with the car, the other is the one handed over on a sale. What it does not contain is exactly what a used-car buyer would pay for: mileage, accidents, repairs, outstanding finance. The document states what the car is and who it was registered to, not how it has been treated. Compare the chassis number in the document with the one on the car before you look at anything else.

It can be the expensive kind. In countries that issue papers in two parts, the part handed over on a sale often sits with the financing bank for as long as the loan runs — in which case the seller cannot transfer the car to you free of encumbrances. There is an innocent explanation too: mislaid, reapplied for, still at the registry. Both cases have the same answer — no money until the complete document is on the table. A promise to send it on afterwards is, across a border, effectively unenforceable.

That is decided by the country it is registered in, not the one you are driving to. Three routes are usual: a time-limited export or short-term plate from the seller's country, a transit plate from your own, or not driving it at all — a trailer. All three turn on the same point: the insurance attached to such a plate covers only certain countries and only a certain period. Get both in writing before you set off. Driving on the seller's old plates means driving uninsured, whatever he tells you about everyone doing it that way.

The same in law, less in practice. The claim exists, but the remedy happens where the dealer is: you take the car to him, or the two of you agree on a garage near you — and there is no button for that agreement, only a phone call. In a dispute you would be enforcing it at his court and in his language. The conclusion is not to avoid buying abroad; it is to inspect before paying as though there were no liability at all, and to get every assurance written into the contract rather than into a message.

That depends on the destination. Some registration authorities credit a valid test from another EU state for the remainder of its term, others insist on their own however fresh the foreign one is, and for a car from outside the EU a national inspection is in practice always due. Which office is responsible where you live, and what it requires, is in the import guide for your country. Budget for the inspection and be glad if it is waived — the opposite assumption costs you an appointment you then have to go hunting for.

Direction. A country page at /en/laender describes a market you buy from: what is normal there, how to recognise a well-kept car, what inspection regime exists, why prices sit where they sit. An import guide at /en/auto-importieren describes a destination you import into: the order of the steps, each cost item with the basis it is assessed on, the authority responsible, and the papers without which nothing moves. A cross-border purchase needs both — one page for the decision, the other for the sum that follows it.

Yes. The country pages are entry points, not a gate: the country filter in the search works whether or not a market has a page of its own. The reverse holds as well — a page existing does not mean something matching your filters is listed there right now. Stock is whatever sellers put up, and it moves daily. If the search stays empty, leave your email address under the empty result and you will hear when something fitting appears.

In three steps. Read off the basis — weight, vehicle value, CO₂ output or engine displacement, depending on the item and the country. Get today's rate from the office the guide names; only that office holds it authoritatively. Then work in the order the guide sets out, because the items build on one another: import VAT is typically assessed on the value including transport and the duties already charged, not on the purchase price alone, so anyone who calculates it first ends up systematically too low. And use the exchange rate of the day the car is cleared, not the one you saw on the listing.

Only in part. The procedure — papers, inspection, registration — is the same; the duty side is not. Most countries have a separate regime for personal belongings brought on a change of residence, under which import charges fall away in whole or in part. It comes with conditions, and they are built the same way almost everywhere: you must have owned and used the car for a minimum period before the move, genuinely transfer your residence, and keep it for a period afterwards before you may sell it. The destination country sets those periods, and they are held by the customs or registration authority the guide names. Apply before the car arrives — after the fact the relief is, in most countries, gone.

The seller's. The amount in your display currency is a conversion for orientation, not a price anyone owes or has to accept: what is owed is always the figure in the listing's currency. What then leaves your account depends on your bank, which converts at its own rate and usually adds a margin for the foreign currency. On a car that margin is not a rounding item. Ask your bank beforehand what a transfer in that currency costs you and compare it with a foreign-exchange provider; the negotiation still happens in the seller's currency, because anything else only moves the exchange risk around.

Because the two have different jobs. We convert at a stored reference rate so that two listings from two countries stand comparably side by side; your bank converts at its selling rate at the moment of execution and puts a margin on top. Between them sit the timing, that margin, and — where no rate is on file for a currency — a fallback figure that is an order of magnitude rather than a rate. That is why the conversion on the vehicle page carries a “≈”. It is built for comparing, not for budgeting to the last franc.

The price slider filters on a euro figure derived for every listing from the seller's price and a reference rate — there is no other way to put an offer in złoty and one in francs into the same band. What you see beside it is the seller's price and its conversion into your display currency. At the edge of your band those two calculations drift apart, and a car just inside the euro figure can land just outside it in your currency. So set the ceiling a little above what you intend to spend instead of trusting the last digit — otherwise you cut away offers you wanted to see.

Because it needs comparable cars and finds none. The comparison runs against published listings of the same make and the same model on the platform; where there are fewer than three, the bar stays away rather than inventing a position out of one or two cars. That hits rare models, newly launched ones, and anything entered under an unusual model name — “Golf Variant” and “Golf” are two different models as far as the comparison is concerned. Where the bar does appear, the number of comparable cars appears with it: if that number is small, read it as a hint rather than a valuation.

Where they hang. A saved search belongs to your account: it remembers your filters, you reopen it, and you can have new matches notified to you. A price alert hangs on a confirmed email address and needs no account — hence the confirmation step, and hence the separate unsubscribe link in every message it sends. In practice: the saved search suits someone who looks regularly themselves, the alert suits someone who sets one up once and then forgets about it.

No — the country filter takes one country. Two countries side by side means two searches today, or the route most people actually want: leave the filter empty and the search covers the whole European inventory, which you then narrow by price, model and location. If a region matters to you more than a border, the location box is the better tool; it matches town names and the start of a postcode. A multiple selection would be a sensible addition — it is not built, and we would rather write that down than write around it.

Yes. Every filter sits in the address bar, so a copied link recreates the same search for whoever opens it — price limits, country and sort order included. What it does not recreate is the result: the link is a query, not a snapshot, and the stock behind it changes the moment someone lists or sells a car. To show one particular car, send the listing's link rather than the search's — that one stays the same for as long as the listing is online.

No. The language changes the site, not the stock: the same search returns the same cars in either version. The display currency is not tied to the language either — it is a setting of its own, and the seller's price stays the binding one in both cases. What genuinely differs is the addresses: the English version has its own, so an English link can be shared without the recipient having to switch. Sellers' own descriptions are not translated; they stand as they were entered.

As a private seller on the Start plan you list up to three cars at a time for free. Dealers pay a flat rate instead of a fee per advert — the current terms are on the pricing page. There is no commission on the sale price.

Eight to ten — ten is the limit on the free Start plan. The ones that carry weight: front and rear at three-quarters, both sides, the interior from the driver's door, the dashboard with the mileage readable, the boot, the engine bay and the tyres. Show any damage openly — a scratch in a photo costs you less room to negotiate than a scratch the buyer finds at the viewing.

Once your listing is published, its page shows a price rating: where your price sits against other published listings of the same make and model on Carvexia, as soon as there are at least three of them. Equipment, condition and mileage are not weighted in. A price above the market mostly costs you time: buyers often set an upper price limit in the search, and anything above it does not appear in their results.

In your account under “My listings” with “Mark as sold”, or in the dealer dashboard with the status “Sold”; it then disappears from the search and stays with you as a record. You can also delete it, but once deleted, it is gone for good.

Only someone who opens your listing, and only if you have entered a number. Enquiries run through the form on the listing by default: you find them, with the buyer's contact details, in your account under “Enquiries”. If the buyer was signed in and used their account's email address, you also get the enquiry by email and can reply straight to it. On a private listing only the town is shown, never your address.

Yes. Enquiries and parts orders work without signing in, a listing does not: it has to belong to someone who can later take it offline, change it or delete it, and enquiries have to arrive somewhere. You sign in with an email address and a password, or with a Google account.

That depends on your plan; the numbers are on the pricing page at /en/abos. Two things that are not stated there: the limit is enforced on the server and not only in the form, and drafts count towards it — a draft occupies a slot even though nobody sees it. For a business it counts the business's stock, not each person's.

Yes. From up to four photos, make, model, year, body style and colour are read out and a proposal for price, mileage and description is generated. Go through every field afterwards. It is a draft, not an appraisal — what ends up in the listing is what you confirmed.

They are scaled down and converted in the browser before the upload. That saves you upload time and your buyers loading time — a phone photo otherwise weighs several megabytes. How many photos a listing may carry depends on your plan; anything beyond that is refused with a message rather than dropped silently.

The first image you upload is the cover. Reordering by dragging is not possible yet: remove the image with the cross and upload it again in the position you want. The cover decides the click, so the detour is worth it.

Yes, the listing form offers a draft alongside publishing. A draft does not appear in the search and receives no enquiries. Do bear in mind that it still counts towards your number of active listings — three drafts sitting around occupy three slots.

Yes. In a private account, “Edit” under “My listings” opens the same form you used to create it, and you correct the details directly. Listings that belong to a business you edit in the dealer dashboard — vehicle data, technical detail, price, photos and status.

Nothing that comes off the sale price. There is no commission and no fee per advert, and because Carvexia is not a party to the contract the money never passes through us — there is nothing for anything to be deducted from. Costs arise only from the plan, and what that costs is at /en/abos.

The currency of your own market. That is the price shown on the listing and the one that counts. A euro figure is kept alongside it for the search, so that the price slider works across the whole European inventory; that figure is a calculation aid, not your offer.

As soon as you publish it. There is no approval queue and no waiting period. What does not appear: drafts, sold and archived listings. Unlawful or misleading listings can be removed afterwards, and the accounts behind them suspended.

By the same handful of patterns: someone wants to buy unseen, offers more than you asked, sends a “shipping agent” or a supposed proof of payment, and pushes for you to ship first or advance a fee. Do not release the car or the papers until the money is irreversibly yours. You can forward such messages to support@ruznic-marketing.com.

A written contract in two copies, with the vehicle identification number, the mileage as read, the date and time, and the exclusion of warranty as far as your law allows it. Both parts of the registration document and every key belong with it. Deregister the car, or report the sale, with your registration authority — and cancel the insurance only after that, never before.

Three things, and the order is part of the answer. Payment first: hand over neither car nor papers until the money is irrevocably with you — an international transfer has either been credited or it has not, and a confirmation by email is nothing at all. Papers second: the complete registration documents, every key and the service records go with the car, and the deregistration or export notification in your own country is yours to do, otherwise the car stays in your name. The contract third: two copies, chassis number, the mileage as read off the clock, date and time, and the exclusion of liability for defects as far as your law allows it. What the buyer needs at home to register it is not your problem — complete papers are.

In your account under “My listings” with “Take offline”. The listing then becomes a draft: it disappears from the search, receives no more enquiries and keeps all its details. “Publish” puts it back online. Bear in mind that a listing taken offline still counts towards your number of active listings.

For a business's listings, in the dealer dashboard: set the status to “Sold”, either on the listing itself or for several at once in the listings table. The listing leaves the search and stays with you as a record. In a private account, use “Mark as sold” under “My listings”.

Visitors only see a listing that is online; all others appear neither in the search nor at their own address. A draft is not yet, or no longer, published and can be published again at any time. “Sold” exists in the account and in the dealer dashboard, “Archived” only in the dealer dashboard: both take the car off sale and keep the data. Deleted means deleted — a deleted listing cannot be restored.

A part shows the makes and models the seller has entered for it and, where the seller has entered it, the manufacturer's OE number. The safest route is to match that number against the part you are replacing. If you are unsure, give the seller the vehicle identification number from your registration document — that pins the exact version down.

Yes. To order you need a delivery address and an email address for the confirmation. With an account you also see your order history and the current status.

The delivery time is shown on every part and comes from the seller who ships it. When a part leaves the warehouse is up to the seller. As soon as the seller dispatches, you get an email — that is the moment the order leaves the warehouse.

As a private buyer you have the statutory right of withdrawal on an online purchase; ask the seller for the period and the address for the withdrawal. Parts already fitted, or made to order for your car, are usually excluded. For a return, contact the seller directly — they are your contractual partner.

No. The order goes to the seller first; on the confirmation screen you can then pay by card, but you do not have to. The amount is recalculated on the server from the stored order: what was in the basket cannot be changed afterwards, by you or by anyone else.

A flat rate per purchase, shown in the basket before you order, and waived above a threshold stated there. We deliberately give no figure here: a number in a help answer is not maintained and would eventually sit next to a different one in the basket. What the basket shows is what applies.

It becomes one order per seller — otherwise neither of them would see their own lines. The references share a stem and carry a sequential number, so both sides can see it was one purchase. The delivery flat rate is still charged only once: the total the basket named is the total that applies.

By email. Every step at the seller — confirmed, dispatched, cancelled — triggers a message, and a reply to it goes straight to them. Stock is written down when payment arrives, so the availability shown on an item is not something typed in by hand a fortnight ago.

With an account, in the “Orders” tab, with status, reference and line items. Without an account the reference is shown on the confirmation page — note it down: it is how the seller finds your order. Without an account the order confirmation email arrives once your payment has come in; keep it as your record.

It comes from the seller, is set per item and is given in days. When the parcel actually reaches you also depends on the carrier. You are told about the dispatch by email.

The item is still there but has reached the reorder level the seller set for it themselves. Where none is set, a low default applies. Sold out is a different state and is shown differently.

Through make, model and the years a part is approved for — many items carry a from/to range, because a part often only fits up to the facelift. A category searches its subcategories with it: “brakes” also finds brake discs. If doubt remains, give the seller the vehicle identification number; that pins the exact version down.

There is no button for it here. Write to the seller — their contact details are on their seller page and, with an account, on the order under “Orders”; cancelling before dispatch is usually straightforward. Once it has shipped it becomes a return, and that is their business too.

The seller who ships it. Carvexia provides the marketplace and the order handling; the contract, the invoice, the warranty and any return run between you and them. That is why their name is on every item and in every message about your order.

No. There is no fitment check against a chassis number here, and nothing stops you ordering a part that does not fit. What stands on the article is the merchant's own data: the makes and models it has been released for, the model years from and to, and the OE numbers. The reliable check is the OE number on the part you are replacing. If doubt remains after that, write to the merchant with your chassis number before you order — he can pin down the exact version, and we cannot.

That depends on why you want to. If the part is faulty, this is a warranty matter, and that survives fitting — contact the merchant, he is your contractual partner. If instead you want to withdraw from an online purchase because you changed your mind, a fitted part is generally no longer in its original condition, and that costs you the right either entirely or as compensation for the loss in value. So check before fitting: number, version, which side, and whether the packaging matches the article you ordered. What applies in your case is in the merchant's terms and follows the law of his country.

Yes, the delivery address is free — enter the garage and put its name into the address so that whoever signs for the parcel can place it. Tell the garage in advance: a parcel nobody there is expecting may simply go back. The address changes nothing about the contract. You ordered it, the invoice is in your name, and a return runs through you as well — the garage is the recipient of a parcel, not a party to the order.

From the merchant. He sells, he ships, he invoices — in his own name, under his own tax number, under the law of his country. What you get from us is an order confirmation: a record of the transaction, not an invoice. Carvexia invoices sellers only, for their subscription; there is no commission on a sale, so on the buyer's side there is nothing we could bill for.

In two steps. First you send the order from the basket with “Place the order” and receive an order number. Straight afterwards you start payment with “Pay now”: Stripe's payment form opens, where you pay by card or, depending on your device, with Apple Pay or Google Pay. The contract of sale is concluded when payment succeeds.

Two things run side by side: the status with the seller and the status of payment. With the seller an order is open, confirmed, shipped or cancelled; every change sends you an email, and a reply goes straight to them. Payment is outstanding, paid or failed. With an account you see the order number, items, total and the seller's status under “Orders”.

When payment arrives. Only then is the seller's stock booked, not at the moment of ordering — so an order whose payment does not go through ties up no item. If a particular piece matters, pay straight after ordering.

If your card is declined in the payment form, you can try again there with another card, and as long as the confirmation page is open, payment can be restarted from it. Paying later from the account is not possible at present. If the page is closed, write to the seller with the order number from the confirmation page (with an account it is also in the “Orders” tab); they can see the payment status and will sort out the rest with you. An order without payment is only shipped if the seller explicitly confirms it.

Yes. Besides names, brands and item numbers, the search field in the parts catalogue also searches the OE numbers a seller has entered on their listing. If the number finds nothing, that only means no seller has entered it — not that no matching part exists. Then selecting by make and model, and asking the seller, will help.

A remanufactured part is a used component that has been industrially stripped, tested and rebuilt with new wear parts — typical for starter motors, alternators and turbochargers. The price often applies in exchange for the old part; the seller states the conditions and the warranty. “Used”, by contrast, means removed from a vehicle and not rebuilt. The catalogue can be filtered for new and remanufactured.

On the item's page. If the seller has entered a warranty of their own, it states how many months it runs. If nothing is shown, the seller states no warranty of their own — the statutory warranty is unaffected and follows the law of their country.

Neither Carvexia nor the seller. You enter your card details in Stripe's payment form, and they stay there. We learn whether and when payment was made, and the seller sees on their order that payment has arrived.

The details they need for delivery: name, email address, your phone number if you give one, the delivery address, your note and the items ordered. They receive them with the order by email and in their dashboard. They do not see your card details.

No. Your request goes to the garage, which confirms or declines it. Only that reply is the appointment — it arrives by email. If you reply to that mail, your message goes straight to the garage.

Many businesses publish their hourly rate, which allows a rough estimate. A binding quotation only comes once the garage has seen the car. Describe what you need as concretely as you can in the request — the more precise it is, the more reliable the first estimate.

Alphabetically by name. You can filter by country and service, and use the search box for name, town, postcode or service. There is no paid placement: no business can buy its way to the top.

No, the request goes out without signing in. If you are signed in, it is also attached to your account and appears under “Appointments”, with the status the garage has set. An acknowledgement by email only goes out with an account and its address in the form — we do not send one to an address nobody has verified. The garage's answer reaches you by email either way, at the address from the form.

Open, alternative date proposed, confirmed, done, declined or — if you cancel it yourself — cancelled. Every change sends you an email, and only an actual change does — clicking the same option again does not send you a second message. If you reply to one of those mails, your message goes straight to the garage.

The car with model and year, the service you want, a preferred date and a short description of the problem. “Grinding noise when braking for about two weeks, mostly when cold” is usable for a garage; “brakes broken” is not. The more concrete the request, the more reliable the first estimate.

The garage list filters by country and by service; the search box covers the name, town, postcode, address and services. A dedicated make filter does not exist there yet — the makes a business looks after are shown on its entry, and the map narrows things down to your area. In the end the reliable route is to ask in the booking request itself.

There are none. We have no review system: customers cannot leave a rating today, and so we show no stars on garages at all. Go by the phone call, the quotation and the impression you get on site.

With an account, yes, as long as the garage has not confirmed yet: under “Appointments” with “Cancel appointment”. Otherwise reply to one of the garage's emails about your booking — the reply goes straight to them. For an appointment the same or the next day, phone instead: a cancelled slot that arrives too late is time the business has lost.

Because not every business has entered one — the field is optional. Ask for it in your request; a straight business will name it without fuss. A published rate is an orientation in any case: what a job costs depends on the hours and the parts, and both are only settled once someone has looked at the car.

No. There is no payment handling for garage work here; you pay the garage directly, exactly as you would without us. What runs through Carvexia is the request, the confirmation and the messages about it — nothing beyond that.

You create the business in the dashboard with its name, town and country and add the workshop module at /en/abos — no Dealer plan needed. The business appears on the map while the module is active. Services, makes, opening hours, hourly rate and contact details you then maintain yourself in the dashboard under “Business”. One honest note: the pin on the map cannot be set there yourself today — if it is wrong, write to us. Booking requests and their handling run entirely through your dashboard.

We have no inspection product with a fixed price. What does work: send a booking request to a garage near the car, giving the model, the address and a note that this is a pre-purchase inspection. The job, the price and the report then run between you and the garage — the report does not come through the platform.

Call them. A request is an email to the business, and it cannot be more than that: we promise no response time, nothing chases automatically, and we cannot make a business reply. Until it does, the request stays “open” — which is not a fault but a workshop that is currently full. For anything urgent — brakes, steering, a car that is no longer safe to drive — the telephone was the right route in the first place, not the form.

Yes. The garage list filters by country, and a request reaches any listed business that accepts booking requests, regardless of where you are. Two things stay with you: the language — write in one the business reads, or in English — and the expectation that prices, guarantees and invoicing follow the law of its country. Carvexia brokers no cross-border service and acts neither as the customer nor as a payment agent; the job and the invoice stay between you and the garage.

You choose a business in the garage directory and click “Request an appointment”. The form takes your name, email, phone if you like, preferred date, vehicle, the service you want and a description; you do not need an account. After you send it, the form confirms that it arrived; if you are signed in and the form holds your account's address, the acknowledgement also comes by email. The garage then confirms the appointment, proposes another date or declines — each of those answers arrives by email. Only a confirmation is a fixed appointment.

Tell the garage whether the proposal suits you — most simply by replying to the email with the proposal, which reaches the business directly, or by phone. There is no button to accept it. The appointment is confirmed only once the garage confirms it; you get another email when it does. With an account you also see the proposed date under “Appointments”.

If the garage gives a reason, yes: it reaches you word for word, in the email and, with an account, under “Appointments” as well. A reason might be missing special tools, a service the business does not offer, or a full diary. The garage directory lists other businesses you can send a new request to.

Yes. From its dashboard the garage can write to you about your request; the message arrives as an email, and if you reply, the reply goes straight to the business. There is no chat on the platform — the thread lives in your inbox.

The garage has marked the job as completed, and you get an email about it. It has nothing to do with payment: you receive and settle the invoice directly with the garage. If anything is still outstanding from your point of view, contact the business directly.

What you write in the form: name, email address, your phone number if you give it, vehicle, requested service, preferred date and your description. Nothing from your account, even when you are signed in. The garage needs the email address in order to reply to you.

In your account, under “Security”. Deleting the account deletes your listings, saved searches and saved cars. Completed orders are kept for as long as the statutory retention periods require — that is not a choice we make.

When you send an enquiry or place an order, the seller concerned receives the details they need in order to reply or to deliver. Beyond that we neither sell nor rent data. Which services we use and what for is set out in the privacy policy — and what of it requires consent is your decision, in the cookie settings.

We never ask by email for your password, for card details or for a payment into an account. Check the sender address and where the links actually go before you click. Forward suspicious messages to support@ruznic-marketing.com and delete them afterwards.

With an email address and a password, or with a Google account. If you create an account with a password, you first get a mail asking you to confirm the address. For enquiries, parts orders and booking requests you need no sign-in at all.

On the sign-in page you request a reset link. It goes to your account's email address, and through it you set a new password. If no email arrives, check your spam folder and whether you used the address you created the account with. If you originally signed in with Google, you need no password — use that route again.

You delete the account in your account under profile and security. With it go your listings, saved searches and saved cars. Completed orders are kept for as long as the statutory retention periods require — that is not a choice we make. If you want to keep your data, download it first using the export.

Your listings, your saved cars, your saved searches, the enquiries about your own listings and those you sent to other sellers while signed in, your parts orders, your garage appointments and your plan. What is not in there: enquiries you sent without signing in.

The basket, the comparison selection, recently viewed cars, your display currency, your language choice, the choice between light and dark theme, and your cookie decision; when signed in, also your session and the time of your last visit, and with your consent the Google Analytics cookies. Plus a note, for the length of the session, of which listings you have already opened — so a view is not counted twice. That note does not survive closing the window and makes nobody identifiable.

Through the entry in the footer, at any time and in both directions. Your decision is stored with the moment it was given and the version of the purposes it referred to. If those purposes change, we ask again rather than apply an old answer to something it was never given for.

No. What we send is always tied to something that happened: confirmation of an enquiry, an order, an appointment, a change of status. The “marketing” consent category only governs the advertising signals in Google's measurement tag, not our emails. There are two kinds of message you can subscribe to yourself: the price alert — with a confirmation of the address and an unsubscribe link in every mail — and the notification for a saved search, which you switch on and off in your account.

Through the unsubscribe link in the mail. It works without an account and without signing in, because it hangs on its own token. After that, nothing more comes for that search; you can set up a new one whenever you like.

Yes, with the language switch at the top right, or in the menu on a phone. The home page, search, cars, parts, garages, dealers, comparison, basket and sign-in exist in every language the switch offers; guides, help and the remaining pages in German and English. Each language has its own addresses, so switching takes you to the same page under its address in the new language. That is deliberate: it lets you share a link without the recipient having to switch again.

With “Report this listing” at the bottom of the listing page — items and business profiles have the same. You do not need an account; pick a reason and briefly describe what you noticed. Alternatively by email to support@ruznic-marketing.com, with the link and a short reason. We review without undue delay; the content concerned may be removed and accounts suspended. If you give an email address, you learn the decision and may object to it by email within 14 days.

Your name, your email address, your message, your phone number if you fill in the optional field, and the listing it concerns. Nothing beyond that: no postal address and nothing from your account, even when you are signed in. Your email address is the part to be deliberate about: it is the way back to you, so the seller sees it. If that bothers you, keep a separate address for enquiries — not out of suspicion, but the same separation anyone makes on a classifieds site.

Yes — the account is tied to no country. It holds your listings, saved cars, saved searches and orders; where you search and who you buy from is decided by the search, not by your profile. Language and display currency are settings of the presentation and change neither your rights nor the currency a seller prices in. A country only really counts when you list: the market of a car determines which currency its price is stated in and in which country it is found.

When signed in, in your account under profile and security: that is where you set a new password. If you signed in with a Google account, you have no Carvexia password at first; you can set one in the same place, and your Google password itself you change with Google. If you have forgotten your password, the route starts on the sign-in page, not in the account.

In your account, under profile and security. The display name is the name stored with your account. An enquiry to a seller or a booking request to a garage, by contrast, carries the name you type into that form — so changing your profile does not change an enquiry that has already been sent.

Yes, in your account under “Security”. You enter the new address and receive a confirmation link there; it only counts for signing in once you have clicked it. If you signed in with Google, the address belongs to your Google account.

Yes, in your account under profile and security. The export gathers the data tied to your account, and you download it as a file. What it does not contain is what sits with others: how a seller has filed your enquiry internally, an enquiry you sent without signing in, a seller's invoice. For anything else about your data, write to support@ruznic-marketing.com.

No, not at present. So protect your account with a password you use nowhere else, or sign in through a Google account that is itself secured with a second factor. We never ask for your password by email or phone.

Under the privacy policy you have the right to access, rectification, erasure, restriction, data portability and objection. Much of that you can do yourself: changing profile details, downloading your data and deleting the account all happen in your account under profile and security. For anything else, write to support@ruznic-marketing.com. You can also complain to the competent data protection authority — in Switzerland, the FDPIC.

For the listing draft from photos, searching with a whole sentence, the price check and the import, the text, images or listing data you enter are sent to our AI provider and processed there only to answer that request — as the privacy policy states. What finally appears in the listing is only what you have confirmed.

In a few places, and the privacy policy names them. Map tiles come from OpenStreetMap, which means your IP address reaches their servers. When you pay, Stripe's payment form opens. Hosting and the database run with our infrastructure providers. Google Analytics also loads on every page; it is listed in the cookie settings in the footer, and what it may store is up to you there.

A section of your account for the cars you own — up to 20 vehicles. Only make and model are required; model year, fuel, engine, mileage, number plate, VIN, dates and notes are optional. From each vehicle, one click takes you to parts that fit according to the sellers' details, to the garage directory — with your country if it is in your profile — and to a new listing with make, model, model year, fuel and mileage already filled in. Only you can see the vehicles, and our support team when helping you; no seller and no garage. They are included in your data export and deleted with your account.

From the seller's details on make, model and model year — Carvexia does not check fitment itself. If you pick one of your vehicles under “From ‘My vehicles’” in the parts search, the list is filtered by those details; parts for which the seller gives no model years stay in the list. On an item's page, “Fits your …” only appears when make, model and — if the seller gives model years — the model year match. If the seller has entered nothing about it, the page says “Fitment not specified”. Only matching the OE number is reliable; if in doubt, ask the seller before ordering.

If you enter the date of a vehicle's next roadworthiness test or next service and leave the reminder switched on, we send you an email as soon as that date is within the next 30 days — once per date you enter. If several dates are coming up, we put them in one email, at most one a day. Carvexia does not calculate deadlines or suggest intervals: only the date you take from your documents counts. Mileage does not trigger an email. You can switch the reminder off for each vehicle in your account under “My vehicles”; every reminder links there too.

Yes. The import takes the vehicle data from an existing listing instead of you entering every car again. Check what comes across all the same — you are responsible for the accuracy of your own listing.

Yes, from the Dealer plan: up to three team logins on Dealer, unlimited on Dealer Pro. Members have the roles owner, management and staff. Each person signs in with their own account, so who handled which enquiry stays traceable.

Yes. The operations module keeps customers, vehicles and jobs with line items and totals. An online booking request becomes a job at the press of a button, and a returning customer is recognised by their email address instead of being created twice.

In the dashboard, with a name, town and country; address, phone and website can come along at the same time. The business and your membership as its owner are created in one step — otherwise there would briefly be a business nobody is allowed to touch. Everything else — description, makes, services, logo — you add afterwards in the business profile.

Owner, management and staff. The business profile can be changed by the owner and by management; listings and enquiries can be handled by every member. Because each person works from their own account, who handled which enquiry stays traceable — that, rather than permissions, is the real reason for separate access.

In the business profile under “Team”, as an owner or manager: enter the email address, choose the role (staff or management) and invite. The address receives an invitation by email. The person only joins the team once they accept it themselves: signed in with exactly this address, at the top of the dashboard. Anyone without an account first signs up with this address and confirms it. Open invitations appear in the same list, where you can withdraw them and remove members too. This works the same for dealers, garages and parts sellers. How many seats your plan allows is on the pricing page at /en/abos.

Yes, via “Import inventory” in the listings view. You choose the export file from your current system, map its columns to the fields — the suggestion hits the usual names — and see the first rows for checking before anything is saved. The cars arrive as drafts so you can review them before publishing; your plan's cap on simultaneously published listings still applies. For one or two cars the import by link stays quicker.

Yes, from the listings table in the dashboard. The file is semicolon-separated and carries a byte-order mark — both because Excel in a German-language setting otherwise puts everything in one column and mangles accented characters. That way it arrives readable at your accountant's.

Yes. From a selection you can change the price by a percentage, set the contact address and phone number, adjust the town, warranty months, the VAT note and whether the price is negotiable, and switch the status. The percentage change is calculated per car against that car's own price — and records the old price where it is a reduction.

The previous price is recorded on the listing, shown struck through, and puts the car into the “price reduced” filter. It is recorded only on a reduction: presenting an increase as “reduced from” would be the wrong way round. Go back to the old price and the note disappears again.

By duplicating an existing listing. The copy is created as a draft, with no views, no publication date and none of the original's old price — it is a new listing, not a second view of the same one. You then change the chassis number, the mileage and the photos.

Opening the vehicle page of a published listing. The same visitor on the same listing counts once per session; without that block, every click back would count again. The note behind it lives in session storage rather than a cookie — it needs no consent and makes nobody identifiable. Your own first look at a listing does count, though.

It puts two periods of equal length side by side, the current one and the one before. A total on its own is not information — what matters is the direction, which car is falling off, and how many views an enquiry costs. A comparison with “last month” would be useless at the start of a month, because it sets three days against thirty-one.

Every enquiry carries a status — new, in progress, answered, closed, not interested — and an internal note only your team sees. Who last set the status is recorded. Filter on “new” and you have the list that sets the day.

No, and we should say that plainly: Carvexia has no review system. Business pages therefore show no stars and no rating count — there is no route by which a customer could leave a rating. Advertising with “rated on Carvexia” would therefore not be covered today.

In the “Plan” tab of your account, a button leads into the payment provider's customer portal. Payment methods, invoices and cancellation live there. We do not keep those details ourselves — we never see your card data.

Yes, over the MCP interface. An assistant can search cars, spare parts and garages, fetch a single vehicle, estimate the costs of importing into Switzerland and read your own listings and enquiries. Every call requires an OAuth sign-in with your Carvexia account; which tools read only public information is listed on the MCP integration page.

Three: car sales, parts trade and workshop. The first time you open the dashboard you choose what to set up and give its name, town and country; address, phone and email can go in straight away. The business and your role as owner are created in one step. If you later want to add a second kind — say a parts trade alongside the workshop — write to us: the dashboard has no route of its own for that today.

Three, freely combinable and cancellable monthly: Workshop (CHF 39 or EUR 39 a month), Parts trade (CHF 59 or EUR 59 a month) and Workshop operations (CHF 89 or EUR 89 a month). The workshop module puts the business on the garage map and the booking requests into the dashboard, the parts trade adds your own catalogue with order handling, and workshop operations adds customers, vehicle files and jobs. The owner of a matching business can add them, with no Dealer plan needed; the full terms are at /en/abos.

In the dashboard under “Appointments”. For each request you have four options: confirm, propose an alternative date — with a date and a message to go with it —, decline, with a reason that reaches the customer word for word, and mark it as done after the work. Every actual change sends the customer an email; if they reply, the reply goes to the email address in your business profile. A declined or completed request can be reopened.

By email to the address in your business profile as soon as a request comes in, and in the dashboard under “Appointments”; the figures there show how many requests are unanswered and how long the oldest has been waiting. If the profile has no email address, only the dashboard remains. For the customer, a request with no answer is the worst answer of all.

No. Each request has a history with two kinds of entry: internal notes, which only your team sees, and messages to the customer, which go out as email and remain in the history. A message once sent cannot be recalled — check which of the two you have chosen before sending.

In the dashboard under “Catalogue” you enter items with price, condition, stock, reorder level, delivery time, warranty, OE numbers and the makes, models and years the part fits. The parts appear in the catalogue and on the car listings they fit. Orders land under “Orders” with items, delivery address and payment status, and each new order sends an email to the address in your business profile.

As a rule, yes. An order can only be marked “Shipped” without further ado once payment has arrived. If payment has failed, it cannot be marked at all. If payment is still outstanding, the dashboard asks for explicit confirmation — for cases where you have agreed another payment with the buyer. Every status change sends the buyer an email, “Shipped” included.

In the dealer dashboard under “Listings”: open a car and change its vehicle data, technical details, price, photos and status. If you lower the price, the previous one is recorded and shown struck through. For many cars at once, the listings table offers multiple selection, for example for price, contact details or status.