Legal: imprint, terms and privacy

Legal notice

Operator

Ruznic Marketing

Owner

Ajdin Ruznic

Address

Leimgrubstrasse 5, 8340 Hinwil, Switzerland

Email

support@ruznic-marketing.com

Website

ruznic-marketing.com

Responsible for the content

Ajdin Ruznic

Carvexia is a project of Ruznic Marketing. Further information about the company is available at ruznic-marketing.com.

Terms and conditions

These terms govern the use of carvexia.com between Ruznic Marketing (the “operator”) and everyone using the platform. They are accepted by registering for, or using, the platform.

1. The role of the platform

Carvexia is an intermediary platform for car listings, spare parts and garage services. Contracts of sale, for work and for services come about solely between users; the operator does not become a party to them and owes no performance under them.

2. Accounts and dealer accounts

An account may only be opened by persons aged 18 or over with legal capacity. The details given must be true and current, and access credentials must be kept confidential. Dealer accounts require a registered commercial business; the operator may ask for evidence and may suspend accounts in case of misuse.

3. Obligations when listing

A listing must describe the car or part offered correctly (condition, mileage, accident damage, price including any VAT). Only images to which the necessary rights exist may be used. Duplicate listings, fictitious offers, cars that are not available and unlawful content are prohibited. Listing text generated by AI must be checked before publication — responsibility for the content remains with whoever lists.

4. Subscriptions and payment

Paid plans run monthly or yearly and renew automatically for the period chosen unless cancelled in the account before the end of the current period. Prices are in CHF or EUR, as shown before payment, plus statutory VAT. Price changes are announced at least 30 days in advance; until they take effect there is a right to cancel. Periods already paid for are not refunded pro rata on cancellation.

5. Liability

The operator is liable only for damage caused by gross negligence or intent. No liability is accepted for third-party content, for the accuracy of listings, price analyses and AI assessments, or for dealings between users. Uninterrupted operation of the platform is not warranted.

6. Reporting unlawful content

Unlawful or misleading listings, items and business profiles can be reported at any time with the “Report” button on the page concerned — no account needed — or by email to support@ruznic-marketing.com. Reports are reviewed without undue delay; the content concerned may be removed and accounts suspended. The person reporting is informed of the decision if they gave an email address, and both they and the person affected may object to it by email within 14 days.

7. Governing law and place of jurisdiction

Swiss law applies, excluding its conflict-of-law rules. The place of jurisdiction is Hinwil (ZH), save where mandatory consumer protection provisions require otherwise.

Privacy policy

The controller for the processing of data is Ruznic Marketing, Leimgrubstrasse 5, 8340 Hinwil, Switzerland, support@ruznic-marketing.com. Processing follows the Swiss Data Protection Act (DSG) and, where applicable, the GDPR.

What data is processed

• Account data on registration (email, display name, optionally a dealer name) — to perform the contract
• Listing data including the location and contact details of the seller — to display the offer
• Purchase and booking enquiries with name, email, an optional phone number and the message, with or without an account — to pass on to the other party
• Saved cars and saved searches on the account — to perform the contract; the comparison list and recently viewed cars held solely in local browser storage and never sent to us
• Server log data (IP address, time, page requested) — for security and fault analysis, on the basis of our legitimate interest

Enquiries and protection against misuse

We forward a vehicle enquiry with name, email, phone number and message by email to the contact address of the listing or of the dealer, even if you have no account. If the seller replies to that email, the reply goes straight to your address. So that nobody can use us to fill a mailbox, we limit how often the same source can trigger enquiries and other features without an account (such as wanted requests): with an account by the account ID, without one by a pseudonymous key. The server derives this key as an HMAC-SHA256, with a secret only it knows, from the sender's network (the IPv4 address, or the /56 network for IPv6), the purpose and the calendar day (UTC). It changes daily and differs for each purpose; the IP address itself is not stored for it. For enquiries and wanted requests the key is deleted in the course of operation after two days; for enquiries we also store when the seller was notified, until the enquiry is deleted. The legal basis is our legitimate interest in operating without misuse.

AI features

Some features analyse text or images with a language model. They run through Lovable's AI gateway, which forwards the request to the provider of the model (currently a model by OpenAI); data may be transferred to the USA in the process. The sole purpose is to answer the request in question. Only what the feature needs is transmitted, and email addresses and phone numbers are removed from free text beforehand, as far as they can be recognised automatically:

• Search in your own words, only with an account: your search sentence, the page language and the display currency
• Draft from photos: up to eight listing photos already uploaded, whose address the provider fetches, and your optional hint
• “Start with a walk-around”: up to twelve downscaled photos or stills that your browser takes from a video, and your text about the car. The video itself never leaves your device, and no sound is analysed. We do not store the images; only what you take over becomes a listing photo or listing detail in the usual way
• Import by link: the address and text of the listing page on a supported vehicle portal, fetched by our server
• Price check: the price-relevant details of the listing without contact details, VIN or exact location, and comparable listings with prices in the listing's currency
• “Match photos automatically”: up to twelve listing photos as addresses and a fixed instruction, without listing details or text. For each feature we store the photo it can be seen on, plus a value read off (mileage or number of keys), the model used and the time. Only what the seller releases is public, and only while the photos are unchanged — as the feature and photo number; the value read off is seen only by those managing the listing and the platform administration. A new analysis replaces the old one; everything is deleted with the listing
• Live proof: the seller's three shots and a fixed instruction (see below)

Photos and stills may show number plates, people or buildings. Against misuse we count calls per day and feature under the account ID — for a live proof under that of the requesting account, even when the seller submits the shots without an account. This counter is not sent to the AI provider; entries older than 30 days are deleted in the course of operation.

Live proof

Signed-in buyers can ask the seller for three current shots with a random code. For this we store the requesting account, the page language, the code, a link key, the times, on submission the VIN and mileage of the listing, and the result of the automatic analysis. The seller receives the car, the code and the capture link by email at the listing's contact address (otherwise at that of the dealer or of the account), with no details of the buyer, and can decline the request there. The seller takes the shots with the camera in the browser (VIN with a note, odometer, front with a note); they may show number plates, surroundings or people. Metadata such as the location is removed, and the shots are kept in non-public storage. Only the three images and a fixed instruction go to the AI provider — not the code, the VIN, names or contact details; the comparison happens on our server. The buyer sees the shots and the result in their account through links valid for 10 minutes, and receives an email at their account address on submission. The platform administration sees the result and can open the shots at the press of a button, for instance after a report; this is logged. After that the seller only sees the status of the request. Publicly, at most the date of a matching proof is shown, for no more than 30 days. Everything is deleted 30 days after submission, a request never submitted 30 days after it was created, and also with the buyer's account or with the listing.

Seller's statements

Sellers can answer fixed questions about the car — voluntarily in their account or dealer dashboard, or through a link they receive by email with a buyer's enquiry (single use, valid for 14 days). For published listings the answers are public, together with a dated change history; Carvexia does not check them. The free text on known defects appears only with the current answer: replaced or withdrawn free text is seen only by the seller and the platform administration. Which account answered is stored internally only. Answers can be changed or withdrawn at any time; the platform administration deletes individual history entries on request to support@ruznic-marketing.com. Everything is deleted with the listing. The questions a buyer ticked are deleted together with their link in the course of operation 30 days after the link expires.

Wanted requests to dealers

With a wanted request you describe the car you are looking for to dealers. We store your email address, optionally your name, the page language, your account if you are signed in, make, model and filters, budget and currency, accepted countries, timeframe and whether you want to trade in a car. Dealers only see the request once you have confirmed it with the link in our email; when signed in, the confirmed address of your account is enough. The legal basis is your consent. You can close the request at any time, with the link in the confirmation email or in your account; after that no dealer can send an offer. Matching dealers see the request in their dashboard and in a digest sent at most once a day — without your name, email address or account. We send you an offer (message, price, validity, optionally a listing) by email with the dealer's address as the reply-to address; the dealer only learns your address if you reply. A request runs for 30 days from confirmation. Requests never confirmed are deleted 30 days after they end, confirmed ones 90 days after closing or expiry together with their offers, and also with your account. Send logs for the mail limits are deleted after 60 days (digests) or 7 days after the offer is deleted (offer emails).

Import assistance

With an import assistance request we store your name, email address, optionally phone number and message, the link to or description of the car, the seller's country, your preferred timing, the page language, your account if you are signed in, the Carvexia listing where applicable and the inputs from the import cost calculator if you send them along. We use these details to clarify your request and send you a quote; the legal basis is your consent. We open a link by hand; Carvexia does not read other sites automatically. Against misuse we count requests as for vehicle enquiries, by account ID or the pseudonymous key (deleted after two days). We only send a confirmation to the confirmed address of your account. Completed and declined requests are deleted twelve months after the last change, all others after 24 months; earlier on request to support@ruznic-marketing.com.

Vehicle file and recalls

When you sell a car from “My vehicles”, you can give the buyer a link to its vehicle file. It contains only what you tick: make and model always, optionally year, fuel, engine, VIN, mileage, next inspection and next service, notes only with a separate tick, the number plate never. The link is valid for 30 days and can be used once; on taking it over, the details are created in the buyer's “My vehicles” and removed from the link. You can revoke a link beforehand; once it expires we delete it. When the buyer opens the link, their browser keeps the link key in local storage so that it is still there after signing in; it is removed there after the take-over or if the link is invalid, and no longer used once the link has expired. “Check for recalls” only shows links to check pages of manufacturers and authorities; we transmit nothing, not even the VIN. What you enter there is processed by the provider concerned.

Statistics on supply and demand

If a vehicle search finds nothing, we count this without reference to any person: we store only the cleaned-up filter set (without town or postcode, free text at most as a single word without digits and without characters such as @ or +), the page language, the visitor's country code and the number per day — no account ID, no IP address, no time of day. Likewise we count the views of a listing per day and country. The country code is derived from the IP address by our network provider Cloudflare; our server only reads the code. Both counts are deleted after 400 days. For an overview in the platform administration of where people search but supply is missing, we also evaluate confirmed price alerts, saved searches with notifications and running wanted requests, aggregated by make, model and country; values below five are not shown. The legal basis is our legitimate interest in matching supply to demand.

Map points

For the map view and distances, our server determines a map point for published listings from country, postcode and town — without street, account details or contact data. To do so it queries Nominatim, the search service of the OpenStreetMap Foundation (United Kingdom). What is stored is the centre of the town or postcode area; like the town, the point is public. Garages can have their map point determined from their business address at the press of a button; this request also goes to Nominatim.

Disclosure to third parties

Hosting and the database are operated by our infrastructure providers. Platform emails (such as enquiries, confirmations and offers) are sent through Lovable's email service. Data goes to Lovable's AI gateway and the provider of the language model only when the AI features are used (see above). Map tiles are loaded from OpenStreetMap, which transmits the IP address to their servers; place details for map points are looked up by our server at Nominatim. Payments for plans and parts orders are processed by Stripe. For usage statistics every page loads Google Analytics 4 from Google, which transmits the IP address to Google's servers; without your consent (statistics) it sets no cookies and stores no identifier on your device. No data is passed on for advertising purposes.

Retention and your rights

Account data is kept until the account is deleted, enquiries until the listing or garage concerned is deleted and log data for up to 12 months; for the features described above, the periods stated there apply. You have the right to information, rectification, deletion, restriction, data portability and objection. Send such requests to support@ruznic-marketing.com. You also have the right to lodge a complaint with the competent data protection authority (in Switzerland: the FDPIC).

Contact

For questions about listings, accounts and billing, and for reports of unlawful content: support@ruznic-marketing.com — Ruznic Marketing, Leimgrubstrasse 5, 8340 Hinwil, Switzerland.